Friday  December 19, 2008

Topic: Change Management

Reference: Cramm, Susan. “Use Technology to Help Your CEO Accelerate Change.” Harvard Business: http://discussionleader.hbsp.com/cramm/2008/12/help-your-ceo-accelerate-change.html.  December, 2008.

Wanted or not, a period of rapid change is upon us. Financial genius has been exposed as fraudulent and based on everything but facts. The ethical lapses that were thought to be the exception have turned out to be the rule. Fundamentals and fairness have been for the faint hearted and those arguing the loudest against the rule of law, the rule of reason and equity are the first in line to receive the government transfer payments that have been anathema for use to support anyone outside of the Chairman’s Circle. Everyday the business news suggests that we are the collective Neo and this is the matrix. Confronted with this reality, senior executives are faced with some extremely difficult choices to make regarding employees, services, customers and projects. The ability to change effectively will increasingly be a competitive advantage. The lack of agility and the inability to transform product development and service delivery will lead to more business extinction. The referenced article makes this same argument and suggests that the use of technology can be a critical lever to the competitive benefits of change. “When considering what to change, executives need to not only consider impact, but also feasibility based on how their installed IT systems can enable change. Failure to do so will create time and/or cost barriers that will impede change efforts by increasing costs, timeframes and risks.” This is the time to make the best and highest use of your technology assets, to energize processes, and to tackle inefficiencies. Greater agility can come from better processes, platforms and architecture. The start of the New Year should usher in better harvesting of past investments in IT and a more critical eye toward future investments. I know that I will be looking more critically at opportunities in IT and searching for more structural value. I’d like to hear your thoughts on IT leverage as well.

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